Privacy Policy

1. Collection of Personal Information

We collect personal information where reasonably necessary, including:

• Full name.
• Email address.
• Phone number.
• Billing and delivery address.
• Date of birth, for legal compliance.
• Payment information.
• Order history.

This information is collected when you:

• Place an order.
• Register or interact with our Site.
• Contact us or subscribe to communications.

You may browse anonymously; however, certain services require personal details.

2. Fireworks Compliance (Legal Requirements)

Due to strict Australian regulations:

• Customers must meet applicable age requirements.
• Identification may be required.
• Sales may be restricted based on location and dates, such as Territory Day in NT.
• Products must be used in accordance with local laws.

We reserve the right to refuse or cancel any transaction where compliance is not met.

3. Use of Personal Information

We use your information to:

• Process and deliver orders.
• Verify legal eligibility for purchases.
• Provide customer support.
• Improve website functionality and services.
• Send transactional and, with consent, marketing communications.

4. Disclosure of Information

We do not sell or rent your personal information.

We may share data with:

• Payment providers, including eWAY.
• Delivery and logistics companies.
• IT service providers.
• Regulatory or law enforcement authorities where required.

5. Data Security

We implement security measures including:

• SSL encryption.
• Secure storage.
• Restricted access.

Important: We do not store credit card details. Payments are handled securely by third-party providers compliant with Australian standards.

6. Cookies

We use cookies to:

• Improve user experience.
• Track website usage.
• Enhance functionality.

You can disable cookies via browser settings, though some features may not work correctly.

7. Access & Correction

You may request:

• Access to your personal data.
• Correction of inaccurate information.

Contact us to make a request.

8. Direct Marketing

We only send marketing where you have opted in. You can unsubscribe at any time.

9. Third-Party Websites

We are not responsible for external websites linked from our Site. Please review their privacy policies separately.

10. Children’s Privacy

We do not knowingly collect information from individuals under 13.

All fireworks purchases are intended for responsible adults only.

11. Data Retention

We retain data only as required for business and legal purposes.

12. Changes to This Policy

This policy may be updated periodically. Continued use of the Site indicates acceptance of any changes.

13. Contact & Complaints

For unresolved complaints, you may contact the Office of the Australian Information Commissioner (OAIC).